Frequently Asked Questions (FAQ)

Do I need to open an account in order to shop with you?

Yes, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. It will also allow us to serve you better and keep you informed of our exclusive news and deals.
You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We offer various payment options, you can view the price in your preferred currency. If you need assistance with placing an order, our client servicing department is ready to assist. You can reach out to them via email at
Please note that we do not accept payment over the phone or via bank transfer.

How do I pay for my orders?

We accept all major international credit and debit cards. You check the list of the supported methods in the footer of the page or upon checkout

Can I amend and cancel my order?

Unfortunately, once an order has been placed, we are unable to cancel or amend it. We recommend reviewing your order carefully before completing the purchase.

Can I add items to my order once it has been placed?

Regrettably, we cannot add additional items to an order once it has been placed. If you wish to purchase more items, we recommend placing a new order for the additional products.

Can I request an exchange or a return?

We do not offer direct exchanges. If you need a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item.

How can I get a refund?

If you need to return your piece item, you can do so within 10 days of receiving your order. All items must be returned in an unworn, label still attached to the piece and resalable condition.

Once we receive and accept your return, it will be processed within 7-10 business days.

Please contact us by email at prior to sending back your item.

*Return postage and fees, including any duty and taxes (if applicable), are the responsibility of the customer.

Do you offer Gift Cards/Discount Vouchers?

We currently offer digital gift cards/Discount Vouchers. The digital gift card will be delivered to your email.
You may contact our client servicing department by email at to order the gift card with any custom value you desire.

**Kindly note that gift cards are valid for 12 months from the date of purchase and are non-refundable.

I have a gift card/discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” as registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

How do I care for my purchased product?

For best results, we recommend dry cleaning our garments due to their delicate nature.

Please handle sequin and hand-embellished items with extreme care due to their delicate craftsmanship.

Avoid contact with jewelry that could potentially damage the garment.

If my piece doesn't fit right, what should I do?

If your piece requires adjustments in length, you can consult with a local tailoring or adjustment service. Altering the length will not affect the overall design, fabric, or desired look of the garment. If you need further assistance, please email our customer servicing department at

What are your business hours?

Our business hours are Monday to Friday, 8am to 4pm GMT. You can contact us through email or our social media channels for any inquiries. Please note that email is the quickest way to reach us.

Where are you located?

Our creative team is based in Beirut, Lebanon and our representative office is in Paris Avenue Montaigne. While we operate exclusively online, our Client Servicing Department is available to provide sizing and style advice. We offer international shipping with fast delivery times.

Do you have a physical store I can visit?

We currently operate exclusively online and do not have a physical store. However, our Client Servicing Department is always ready to assist you with any sizing or style queries. Please contact them at

I did not find an answer to my question. How can I contact you?

If you have any other questions that were not addressed here, our Customer Servicing department is here to assist you. You can find the contact details on how to reach them here on our website's contact page.